Refund & Exchange Policy

Shop With Confidence

We want you to be completely happy with your purchase. If something isn't right, we'll exchange or refund it under the conditions below.

When We Accept Returns & Exchanges

• You contact us within 7 days of receiving your order.
• You have proof of purchase (your order confirmation, invoice or WhatsApp order thread).
• You received a wrong product, wrong size, or a damaged/defective item.
• The product is unused, unwashed and in its original packing.

What We Cannot Accept

• Products that have been washed, used or altered — for hygiene reasons this applies to all bedding, cushions and similar textiles.
• Custom-stitched / made-to-measure items (e.g. curtains stitched to your measurements) — unless the item is defective or does not match the confirmed specification.
• Minor colour difference from photos: product photos are taken under studio lighting, so slight colour variation is natural and is not a defect.

Costs & Processing

If we sent the wrong or a damaged item, the exchange is on us — we cover the courier both ways. For other returns, return shipping is paid by the customer and original delivery charges are non-refundable. Approved refunds are processed within 7 working days of us receiving the item back.

How to Start a Return

Message us on WhatsApp +92 314 9511133 with your order details and photos of the item — our team will guide you through the next steps the same day.