Privacy Policy

1. Introduction

Welcome to CurtainHouse.pk ("we", "us", or "our"). We are Pakistan's premier online store for curtains, blinds, and window treatments, operating at curtainhouse.pk. We are committed to protecting your personal data and being transparent about how we handle it.

This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us — and how we use, share, and safeguard that information.

2. Information We Collect

We collect personal information in the following ways:

• Information you provide directly — name, email address, phone number, delivery address, and any messages you send us via the contact form or WhatsApp.
• Order information — details of the products you purchase, payment method (we do not store full card details), and order history.
• Usage data — pages visited, time on site, referring URLs, browser type, and device information collected automatically via cookies and analytics tools.
• Communications — emails, WhatsApp messages, or phone records when you reach out to our customer support team.

3. How We Use Your Information

Your data is used to:

• Process and fulfil your orders, including delivery and after-sales support
• Send order confirmations, shipping updates, and invoices
• Respond to enquiries and provide customer service
• Personalise your shopping experience and recommend relevant products
• Send promotional offers and newsletters (only with your consent — you can opt out at any time)
• Improve our website, products, and services through analytics
• Comply with legal obligations under applicable Pakistani law

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through the consent banner shown when you first visit our site.

5. Sharing Your Information

We do not sell your personal data. We may share it only with:

• Delivery partners — courier and logistics companies that fulfil your orders (name, address, and phone number only).
• Payment processors — third-party payment gateways that handle transactions securely.
• Service providers — hosting, analytics, and marketing tools that help us operate our business, all bound by strict data-processing agreements.
• Legal authorities — when required by Pakistani law or in response to a valid legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Pakistani tax regulations. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us below.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we erase your personal data
• Objection — object to our processing of your data for marketing purposes
• Opt-out of marketing — unsubscribe from promotional emails at any time via the link in each email

To exercise any of these rights, please contact us using the details in Section 9.

8. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse — including SSL/TLS encryption for data in transit and secure storage for data at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.